No, I don't mean the "nobody likes me every body hates me I'm gonna eat some worms" kind.
I mean, if you don't get your dollars worth are you one to eat it, or to say hey buddy.
I am the latter. And I am actually rather proud of myself for having conducted my complaint today on the phone, and in German.
So here is why I was upset. Many of you know from facebook we recently bought a new sofa. Well delivery is about 2 weeks later, they called and set up a time to come. Super. We made plans to be home at said time. Come home, and bam they came early and left the couch outside the door.
Now, when I paid for delivery, I paid for them to bring it into the house and make sure it fits. Thank god it did and the neighbor helped. But if we wanted to move it ourselves, we would have just used their rental truck and paid only 15 euro.
Now the neighbor was home, so it was not just abandoned. Had we not been home when we had an appointment, I would understand them leaving it. I would be a bit mad and hope they would reschedule at least. But they came early, no wonder we were not there. And then they said oh well we called.
Well a appointment is an appointment in my book. So I called up the store, and they tried to explain the policy when no one is home, and after I reiterated that had they come at the appointed time, I was there, I got a response. In the end we got a 30 euro gift card for the store. I am happy with that. That is 40% of the shipping costs. I did not expect a full refund as it was delivered, just not as described.
I was so nervous with my German, I even at one time when explaining I wanted a refund said oh I mean I will pay for the couch lol, duh. She laughed and was super nice. I told them I am totally happy with the couch, just upset to come home and see my new stuff jammed up.
The only other time I ever complained in Germany, was a mcdonalds when they forgot my husbands food after 30 minutes. We got a free apple pie then. So I must be doing better.
I am not a big hell raiser, but if it comes down to not being delivered what I have paid for I will ask for at least partial compensation and I have no qualms about that. But I know many people do. My husband will never complain, and sometimes he gets embarrassed and asks me not to, but I saw a small smile today after he saw success.
So are you a complainer?
What was your most successful complaint?